FAQs

Frequently Asked Questions

How long does it take to receive my digital product or template?

Your files will be ready to download within a few minutes after your order is processed. You will receive an email with download link and you can also find it under orders. Please be sure to make an account to access files more than once. 

Where/how do I edit the template?

Most of templates are accessed through Canva, a free online software. All you need to do is create a Canva account, open the PDF file you downloaded from our site and clink the link to the template. From there you will be able to change text, font, colors and some elements of the design (depending on the design). You can then save your edits, download the correct file type needed for your project, and send to the printer!

How long do I have to download my file?

You have 180 days to download the file from our website, but links/access to any of the templates never expire!

Do you have ___ or do you take custom orders?

Yes! If you don't see an item or theme you would like we can design custom items to fit whatever you are looking for. There will be a small design fee depending on how many items and difficulty of design.

How many times can I download my files?

You can download your file up to 5 times.

Can I share the template I bought with my friends or family?

No. Our templates for personal use only and cannot be shared with others. Doing so will violate our terms and revoke access to the file and prevent any future purchases from our shop. Please do not share, sell or redistribute our templates and designs.

 

If you have any other questions that are not answered here please send us a msg on Instagram or email us at goobandgoobette@gmail.com